Cloud-Connected Navigation: Navigate the Options!

December 5th, 2022 by

Both SYNC 4 and SYNC 4A with Enhanced Voice Recognition have brought exciting new dimensions of cloud-based technology to our products and customers. Each of these systems offers its own level of Connected Services, including Navigation offerings, based on the vehicles selected and how its equipped.

Navigation Functionality

Both Connected Navigation and Connected Built-In Navigation offer similar services and functionality. Each includes an upgraded Voice-Activated Touchscreen Navigation System that delivers a smartphone-like experience with cloud-connected service. Cloud-connection trial or service periods begin once activated at the warranty start date or when downloaded using a Ford Power-Up software update.

Navigation Comparison

Once fully activated, each of these services provides live traffic, Yelp integration, off-board cloud search and a streaming map.

  • Connected Navigation
    • Offered on a range of base or mid-level Equipment Groups. Connected Navigation:
    • Includes a 90-day complimentary trial period
    • Requires an annual service contract following complimentary trial
    • Customers who decide to opt out of the service will see a vehicle location indicator on the Navigation screen, however, the navigation button will be grayed out and they will lose cloud-connected features
  • Connected Built-In Navigation
    • Offered on electric vehicles or upper-end Equipment Groups, Connected Built-In Navigation:
    • Includes a 3-year complimentary service period
    • Requires an annual service contract following complimentary service period
    • Customers who decide to opt out of the service will continue to have embedded turn-by-turn Navigation functionality; however, they will lose cloud-connected features.

Connected Services

Whether complimentary or paid, Connected Services is the term we associate with our range of cloud-based offerings. The approach provides us the opportunity to present options such as cloud-connected Navigation that customers may explore during a trial period and then elect to activate.

Physical Facts

When equipped, both SYNC 4 with Enhanced Voice Recognition and SYNC 4A with Enhanced Voice Recognition feature bigger, more user-friendly screens, new levels of speed, conversational voice recognition, and each offers its own Navigation option and trial period.

  • SYNC 4 with Enhanced Voice Recognition features a horizontal touchscreen with its own unique layout for buttons (screen sizes vary: 8-inch or 12-inch)
  • SYNC 4A with Enhanced Voice Recognition features a portrait touchscreen with a unique layout for buttons and controls, plus the ability to recall recently used apps (screen sizes vary: 12-inch or 15-inch)

SYNC The Up!

It remains critically important to review and assist our customers with the activation and setup of SYNC 4/4A with Enhanced Voice Recognition and its related Connected Services. Before we begin, we’ll confirm the level of equipment included. We’ll ensure that you always assist new owners in:

  • Downloading the FordPass App
  • Fully connecting, activating and setting up FordPass Connect (embedded modem)
  • Familiarizing customers with Connected Service features, trial/service period and management option included
Posted in Technology